Privacy Policy

Who we are

This Privacy Policy describes how Galvitta LLC, doing business as TrackJewelry ("Galvitta," "TrackJewelry," "we," "us," or "our"), handles personal information when you use TrackJewelry websites, services, and order notification features.

Information we collect

Depending on how you use TrackJewelry, we may collect:

• Contact details, including your name, email address, and mobile phone number.
• Account and organization information.
• Order, pickup, transaction, receipt, product, and inquiry information.
• Communications with us, including customer support requests and SMS responses.
• Technical information such as device, browser, usage, and security event data.

How we use information

We use personal information to provide and secure TrackJewelry, manage accounts and orders, send requested service communications, provide customer support, prevent fraud, comply with law, and improve our services. We do not use SMS consent to send unrelated marketing messages.

SMS notifications and mobile information

If you separately opt in, TrackJewelry may use your mobile number to send transactional SMS notifications about your orders, including order status and ready-for-pickup notices. Consent is not a condition of purchase. Message frequency varies based on your orders and activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact support@trackjewelry.com.

SMS opt-in data and consent, and mobile information, will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

We may share mobile information with service providers only as necessary to deliver messages and operate the SMS program. Those providers may not use it for their own marketing.

How we share information

We may share information with vendors that help us provide hosting, communications, payment, security, analytics, and support services; with organizations using TrackJewelry as needed to fulfill your order or request; when required by law; or during a business transaction. We do not sell personal information.

Retention and security

We retain information for as long as reasonably necessary to provide services, satisfy legal and accounting requirements, resolve disputes, and protect TrackJewelry. We use administrative, technical, and physical safeguards, but no method of storage or transmission is completely secure.

Your choices

You may ask to access, correct, or delete personal information, subject to applicable law. You can withdraw SMS consent at any time by replying STOP. For privacy requests, email support@trackjewelry.com. See our Terms & Conditions for complete SMS program terms.

Changes and contact

We may update this policy and will post the revised date on this page. Questions may be sent to Galvitta LLC / TrackJewelry at support@trackjewelry.com.