Help & guides

How TrackJewelry works

Plain-language guides for everything in the app. Pick a topic, or start with Getting started.

Getting started
Create your account, set up or join an organization, and understand roles.
The home page and branches
How the Home page works and what every branch is for.
Attributes
Define custom fields, choices, short codes, CSV uploads, and metal colours.
Items, Lots, and Documents
The three cores: items, lots, and documents.
Selling — your public storefront
Publish items to your public storefront and manage orders.
BYO Storefront — your public designer page
Set up your public 3D designer: inputs, formulas, versions, pricing, Learn More.
Transfers and receipts
Secure hand-offs with rotating codes, signatures, and verifiable receipts.
Accounting
Ledgers, counts, and CSV exports including QuickBooks journal format.
Billing and plans
Free trial, plans, subscribing, and managing your subscription.
Receivers — external accounts
External lightweight accounts that only ever see their receipts.
Contacts
Customers, vendors and others you sell or transfer to, keyed by email.
Vendors
Vendor companies with billing address and tax ID, linked to vendor contacts.
Quality Control
Pass/Fail records, live camera with crosshair and annotated photos.
Repairs
Public repair intake portal, pricing, status texts and pickup to sale.
FAQ
Answers to the questions we hear most.