Repairs

Approved organizations get a public repair portal at /repair/<your-org> (link shown on the Repairs page).

Setting up

1. On Attributes → Repairs, add List fields such as Item type and Operation. Turn on Iterable to let customers pick several choices.
2. On Repairs, optionally set a welcome message, the email that receives new requests, and a price for each choice. Tick Show prices to show customers an estimate.

Customers

They enter name, email, optional mobile phone (with the optional text consent box), answer your questions, describe the problem and attach up to 6 photos (uploaded, or taken with the phone camera via Take a photo). They get a confirmation email with an R-0001-style number and a private status link. Status is only available through the links in emails and texts — there is no lookup on the portal.

Your team

Open an order to see answers and photos, set a final price, and move it to In progress, Ready for pickup, Picked up or Cancelled. Each change texts customers who opted in. Picked up creates a Sale document and adds the repair to Accounting (and its QuickBooks export).

Access is turned on per organization by TrackJewelry (feature key repairs).