FAQ

Can two organizations have the same name? No. Organization names are globally unique — if the name is taken, you'll be asked to choose another.

Where does my join key live? On the Settings page for your organization. It rotates automatically; reveal or refresh it there.

A teammate deleted an item but it's still there. Only owners and admins can delete items and documents. If a member tries, the delete is refused with a message.

Why can't I see the BYO Storefront tile? It's granted per organization by TrackJewelry. Request access at support@trackjewelry.com.

My choices don't appear on the public designer. Choices you add reach the public page immediately — check the field is used in a published input's formula and that the version is enabled.

The 3D preview doesn't change when I pick a head or shank. The value sent must match a layer name in your iJewel file exactly. Field names on BYO Storefront inputs must match the designer layer they control.

Do prices include the metal I picked? Yes — if you priced that combination in your pricing CSV, the metal counts toward the lookup.

Is my data visible to other companies? No. Every row of data belongs to one organization and is invisible to every other — enforced at the database level, not just hidden in the interface.

I see a trial message but already paid. Open Your plan from Home — if you subscribed with a different email than you signed up with, contact support@trackjewelry.com and we'll link them.

Something's wrong with a transfer code. Codes rotate every 3 minutes — if one stopped working, grab the fresh code from the transfer screen.

Can I filter, sort or export a list?

Yes. Every list (contacts, vendors, items, lots, documents, listings, orders, transfers, receipts and team members) has a Filter box, a Sort menu with an Asc/Desc toggle, and an Export CSV button. The export contains exactly the rows currently shown, so filter first to export a subset.

Deleting

Every delete asks you to confirm first. To delete many at once, filter a list, check individual records or Select all shown, then press Delete N selected and type delete me to confirm. Only checked records in the current filter are deleted; hidden and unchecked records are excluded. Entries you aren't allowed to delete (admin-only) are skipped and counted. Selection covers the records loaded in the list, not unloaded records.